مجموعة الأمثل
Loan Applications

The Microfinance loan process starts with the filing of Loan Applications, both online and offline. Then it passes through different stages, until the loan is approved or rejected.

Micro-Finance Module includes the management for Loan Applications  with user defined forms and validations based on requirements of each loan type.

Loan Applications Functionalities:

  • Online or offline loan application forms
  • Data validation for mandatory fields
  • Move the application electronically by approvals and authorizations from one department to another
  • Follow-up applications
  • Approval or rejection of application electronically
  • Issue remittance advise for the loan
  • Post accounting entries
  • Inquiries & reports, & electronic alerts

Current Accounts

Micro-finance institutions provides both checking account and savings account facilities to its customers. Micro-Finance Module eases the management for current accounts with full control over loan operations.

Micro-Finance Module provides total security and in-built document flow to manage the system with total control. The e-Statement makes it very easy for the customers to know complete picture of transactions.

Current Accounts Functionalities:

  • Open all types of current accounts such as current accounts, Murabaha Current Account
  • Calculate fees, commissions, interest and Murabaha automatically
  • Send electronic statements automatically
  • Inquiries and reports
  • E-alerts

Loans Management

The Micro-finance loan management process deals with different stages of the loan, from application to repayment. It involves the processing of documents, follow up of repayments, maturity of loans etc.

Loans Management includes the management for loans with complete control over financials and security.

Loans Management Functionalities:

  • Opening loan and Calculating sales commissions, benefits and Murabaha
  • Charge premiums according to the duration of the debtors account
  • Follow-up of installment payment until maturity of loan
  • Dealing with the repayment of the loan electronically by documentary movement
  • Dealing with the extension of the loan electronically by documentary movement
  • Dealing with the maturity of the loan electronically by documentary movement
  • Follow-up collection electronically
  • Electronic reports and inquiries, and electronic alerts

Customer Services Management

Customer Services Management Module automates your entire customer services and related activities. Customer Services areas can be pre-defined in system and limited or full access can be provided to customers based on customer type or services used.

A comprehensive yet easy to use Customer Support Portal is also available as part of the system. Customer Services Module has built-in functionalities of e-mails and messaging which can be scheduled to be sent automatically to all or set of customers.

Customer Services Management Functionalities:

  • Customer Support Portal
  • Customer Service Levels
  • Customer Support/Service Tickets
  • Customer Communications

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